Now Hiring - Digital Sales Support Associate in Ramsey, NJ

Location: Ramsey,
NJ 07446

Category: Sales Support
Employment Type: Full-time
Job Ref: 13214









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Overview





All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.


With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.


Please join us in our exciting growth and pursue a rewarding career with All Covered!


Position Objective


The Digital Sales Support Associate will interact with customer via live chat, phone, video, and email to provide and process information in response to inquiries, concerns and requests about products, services, and online orders. The primary goal for this role is to provide all inbound traffic with a comprehensive and efficient interaction that converts the inquiry to an ecommerce sales or highly qualified sales lead and/or appointment. Working as part of a dynamic inside sales team, this role provides an exceptional customer experience through timely and knowledgeable product & services support.



Essential Job Functions

Engage with web live chat, phone, and email from customers, providing real time assistance ranging from potential sales opportunities to customer inquiries, and assisting in purchases online.
Determine customer needs and expectations for all inbound sales leads and ecommerce inquiries while making recommendations to maximize the customer's experience.
Actively participate in pre-sales & post-sales support, which includes answering questions (i.e. product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders.
Demonstrate technical selling skills and product knowledge in all core offerings.
Use thorough knowledge around key Konica Minolta hardware and services to identify solutions to customer needs. When necessary, educate customers about terminology, features, and benefits of eCommerce products.
Work with internal resources to resolve any complex customer requests.
Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and setting appointments.
Document product issues and provide customer feedback to help identify trends that may affect the customer experience.
Perform data entry to support management team reporting.
Manage time effectively, meeting personal and company goals, and work effectively with other members of the inside sales team.


Competencies (Knowledge, Skills and Abilities)

Computer literate with the ability to learn customer service software applications. Must have strong typing skills.
Strong interpersonal, verbal, written communications, and listening skills.
Ability to have dynamic, non-scripted chat/phone conversations with client.
Strong attention to detail and accuracy.
Strong organizational skills.
Knowledge of consumer electronics products, administrative procedures, customer service principles and practices.
Positive, adaptable, outgoing solution-finder who is able to multitask.
Communicate well and are comfortable talking to customers on the phone.


Experience, Educational Reqts and Certifications

High school diploma or GED required. Some college education preferred.
Some customer facing work experience (i.e. retail, food service, sales) preferred.
Ability to work 8-hour shifts between 8AM and 8PM Eastern.


Konica Minolta Offers:
Outstanding benefits package (including medical, dental, vision, life insurance)
401(k) plan with matching company contribution
Generous holiday and paid time off schedules
Ongoing professional development training
Visible, exciting work supporting sales of cutting edge technology and workflow solutions.
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.





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